Insurance hell

May 17th, 2007 10:57 am · 5 comments

Took the baby girl - now 7 months old, thanks for asking - up to the Warwick Township health campus Monday, to an audiologist. During her six-month visit to the pediatrician, the doctors conducted a hearing test and thought maybe they detected an issue with her right ear. That was news to us. So, dutifully, both kids in tow, I journeyed to the specialist, where it took the doctor and two assistants more than an hour to try and get the baby to hold still long enough so that the earplug-like device they inserted in her ear could take readings on the eardrum’s responsiveness. Then they took her into a soundproof room, speakers at either end; from the right speaker came a series of sounds, to see if she would respond. She did. And at the end of it all the doctor told me she seemed OK.

On the way out, I paid my co-payment, and got a look at the bill in its entirety: Nearly $500.

I am virtually certain that, within two or three weeks, we will get a notice from our insurance company informing us that they are not going to pay this bill, or won’t pay all of it. And we will be on the hook, once again.

This, after my wife spent hours on the phone making sure we had the correct preauthorization, making sure this was going to be covered. But we know now not to trust the insurance company when they say we have been preauthorized, when they say it’s covered. My wife, who has had some serious health issues, needs to get MRIs relatively frequently; we just got a bill from the MRI provider saying the insurance company never preauthorized her most recent test - which it did; we have a copy of the preauthorization - and thus, we owe the MRI provider $1,000.

Next day comes a notice from the insurance company itself, stating that, whoops, they made an error, it was preauthorized - but they’re only covering half. We’re “only” on the hook for $500.

Oh, and that hearing test conducted at the pediatrician’s? Not covered. That’ll be another $250, please.

The point here is not to bash my insurance company. Frankly, I’ve got about as ironclad private insurance as one could hope for. Which in this day and age isn’t really saying much, but still.

The point, or rather the question, is: Is there a person out there who doesn’t spend hours every week on the phone with their insurance company or medical provider, arguing over what was or wasn’t covered, what should have been preauthorized but wasn’t, what was preauthorized but, due to a clerical error, was erroneously marked as not being preauthorized?”

Is there a single person out there who doesn’t spend a significant amount of time in insurance hell?

After our appointment Monday, the doctor called me at home. Yes, she said, they hadn’t detected a problem, but they’d really like us to schedule a follow-up visit in six months, just so that they can be sure.

Under normal circumstances, I would have scheduled it right then. But I can tell you that there’s no way my insurance company is going to pick up another $500 tab for a preventative, diagnostic measure like this. And so my inclination is to not make the appointment, because we are relatively sure there isn’t a problem, and would rather not spend $500 to tell us what we already know.

But I probably will make the appointment, because how can you let money stand in the way of knowing your child is O.K.?

It strikes me, though, that there are probably a lot of people in this situation, many of whom have no health insurance at all, or minimal insurance. We now have a medical system with tremendous diagnostic and preventative capabilities; but it costs so much, and the manner of paying for it is so fragmented, that it does a significant portion of the population absolutely no good.

I think of this every time we get into a discussion about our health-care system, when conservatives, recoiling at the idea of socialized medicine, loudly pronounce that we’ve got the best medical system in the world. We do. But it may well be the most convoluted, complex health care system in the world. And more imporantly, who can afford it? And if you can’t afford it, what’s the point?

If you’re wealthy, or you’re a public employee with ironclad benefits, this might not seem a big issue. But most of us are not in that boat. Most of us, I suspect, are forced, to some extent, to ration health care - to make decisions based not only on what we need, but what we can afford. That is only going to get worse.

You do what you can, and you do for your kids. And however annoying or fiscally painful it might be, you keep in mind that you’re one of the lucky ones - some people go bankrupt from this. And you realize that our system, however advanced, however “good,” is itself gravely ill.

The howling of conservatives notwithstanding, it’s one patient we can’t afford not to treat.

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  5 comments  Tags: Health care

There are currently 5 comments on this blog post
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cyberscribbler
5/17/07
1:01 PM
From the washington monthly,
Healthcare performance in the Industrialized English speaking countries & Germany were recently compared. The US scored last or close to last on five out of five measures.
Even tho we visit doctors and hospital less often, stay in the hospital for shorter times than any of the other countries compared. We still spend by far the most money. In return for this we get lousier care. As the summary chart below shows.
[attachmentid=982]
justplainjoe
5/17/07
1:09 PM
remember arlen spectre's shilling for the insurance industry in the 90's when he had this convoluted map explaining "hillarycare"?

gee what they stuck us with sounds just like that except it costs more and delivers less.

i wonder what harry and louise would have to whine about that?



harv1
5/17/07
1:31 PM
What is really weird is that there was a huge hue and cry against any sort of national insurance coverage and yet when the repubs AND dems are on my TV trying to drum up my vote for the primary, each and every one of them is shilling for insurance coverage for every citizen of the state.



It just doesn't make sense to me....

solitary
5/17/07
2:14 PM
You know what pisses me off the most about insurance? I HAVE to have it.
My employer says if I dont' have insurance from somewhere else, I must have it at my job.
My spouse has coverage under this too.
I pay $146/mo for this service.
FedEx has nearly identical coverage to my employer, I don't take it there, they pay me $11/week to opt out. So if my full-time employer were to give me the same opt-out credit, I actually pay $190/mo for coverage. (Follow me here, this is gonna get messy)
I take generic prescription allergy drugs. This costs me $5/mo (total: $195)
I can't remember what her prescriptions are, but the out of pocket cost is $70/mo ($total: $265/mo)
Granted, this does not include the annual blood work she needs to get, or office visits. We pay 100% of the lab work. Office visits, 3/year (1 regular doc for she and I, one OB/GYN for her) at $60 or $5/mo. I'll throw in four dental exams at $0
Total cost is now $270/mo out of pocket.
Now, the retail cost of her drugs/mo is $82.
The retail cost of mine: $15
If a dental check up is $100 retail (four of those), that's $33/mo. A doctor's visit at $100 (2 of those or $17/mo) and one OB at $150 or $13/mo. Which means our total medical expense $160/mo. Yet I'm paying $275, where does the other $115 go?
I'd be a whole lot less inclinded to complain if things were the way they were five years ago when I wrecked my bike. I got a once-over by my family doc, another one when I was getting headaches during strenuous activities, a handful of old-people drugs (celebrex) and an MRI for a whopping tada: $10. no typo, ten dollars. I do not know what I was paying per month then, but I saw the value in it.
Oh, that was on my health ins. since in PA you don't need medical on a bike, and I can't see paying for the same thing twice?

Now, again, a slight change in the way things are, you know those flexible savings accounts? If I could take the $265/mo I'm paying (yes, my employer is paying some too, where do you think the money comes from?) and put it in an account that carries over from year to year. If missing $115 was sitting somewhere, maybe earning 0.00001% interest, I'd be less inclined to complain.
solitary
5/18/07
9:57 AM
I guess I lost everybody with my diatribe.
Since no one responded, I'm gonna bump this and see if anybody bites.
Like I said there's $115 that's unaccounted for. I realize part of this goes into a catastrophic fund, where if I happen to cut off my arm because I was trying to fish a toy out of a running lawn mower, it pays part of the ambulance bill, part of the hospital/surgery and I have no idea if it would cover any prothestics.
Fortunately, this is rare, and that's why it's called catastrophic, right? But there's one thing that I know is a gross waste of my money. Our money as it were if you happen to be in a Blue Cross plan. You know all those "Blue Man" commercials and billboards? Who are they advertising to? Not me, I'm already a "customer". Not you, even if you're not on a BC plan, you can't just say "hey, I'm going to take that". They're advertising to the odd HR person who has the authority to investigate new health insurance plans for the whole company. Who are they? I think there's one of those at my job, maybe two people above them. I don't know how many people there are at my company, I'll guess 600 cause it makes for nice math. BC is spending all our money designated for advertising to catch they eye of 1 out of 200 people. Billboards cost about $100/day, depending on location, that's $3,000 a month. TV spots, if they're buying straight up (as opposed to "remnant" ads) are around $20/1,000 people watching. So if you see a BC ad on WGAL during the Bachelor on Monday, that's a lot of money.
I really want to know how much BC is spending on advertising.
I'd also like to know how much they're spending on adminitration, so they can deny coverage on nit-picky things. Examples escape me, but I saw one on her last "this is not a bill" statement.
While I'm at it, I'll also mention that I avoid the doctor unless I'm dying, or wish I were, like when I had strep. I lost four and a half days of work on that one.
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